We hope that you love every piece you purchase from Curious Child but we do understand that sometimes you might change your mind. If you change your mind, or the product you received is not what you expected, please contact us within 7 days after receiving it before returning the item. We don't offer Exchange, if you would like to change the item for a different one or different size then you will have to place a new order.Please note, this does not apply to Sale items or personalised items as these cannot be returned or exchanged. Please note that it is a customers responsibility to cover the cost of the returns, unless the item is faulty or other arrangements have been made.
What if you Order is Not Received. If you haven’t received your order within two weeks of ordering, please contact us immediately then we can look into resolving this for you ASAP. Please note that we do keep proof of postage for all items that have been dispatched. If an item happens to get lost then the Royal Mail advise that a period of time must pass before this item is officially lost. If the Items get Lost and have been ordered using Standard Delivery we can only Refund a maximum of £20 of entire order. That is how much Royal Mail are willing to pay towards the Lost Items.Please double check the shipping address inputed when ordering is correct as this is the address which your order will be sent to and is therefore your responsibility. If your address is inputted incorrectly and your order has already been dispatched we are not liable for this and in no circumstances will we resend a replacement or refund the purchase.
Instructions for returning goods:
If you wish to make a return, send us an e-mail containing your name, address, e-mail address, the order number and the reason for return. Return the items within 7 days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.If possible, please provide us with a tracking number for the return shipment.Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase(minus the postage)If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
4 Holly Road
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